Woody Hooten

Granite Bay, CA 95746 · (415) 940-3943 · gmail@woodyhooten.com

Multilingual autodidactic opsimath. Broad corporate experience in a variety of verticals. I aim to gamify everything, just like my mama always taught me when cleaning house. Over 10 years of professional experience in Silicon Valley. 10 years of SF networking.


Experience

Chief Information Officer

Technology:

  • Chief software architect and engineer
  • Administrator for GSuite, CRMDialer, Wix, Discord, and our Python backend
  • Adapted CRMDialer PHP API to utilize Python requests calls
  • Automated Lead Management
  • Created internal administrative bot for Discord channel
  • Created all internal sales forms for Residential Solar, Commercial Solar, and Mortgage Refinancing
  • Created custom solar proposals based on property usage to zero out annual True Up bills
Sales:
  • SDR - 100 dials per day, 12.5% close rate
  • AE - 16.7% close rate
  • SM - Managed dialing team call volume increase of >100% MoM, each month, from April to August


March 2020 - Present

Organizer

  • Took over this monthly networking event for Sacramento Area Pythonistas of all levels at the Urban Hive
  • Topics presented by community volunteers
  • Pizza and Beer!
  • Pivoted Community to Online Events with the advent of nCOVID-19
Past Sponsors:


January 2020 - Present

Chief Product Officer

  • Refactored Django stack to current Flask oriented stack
  • Developed lightweight API serving platform
  • Integrated with Stripe platform for credit card production and management
  • Developed proprietary API for ARG operations on the Stripe Issuing platform
  • Managed requirements from prospective partners and founders, selecting appopriate technologies for Agile Development.
  • Utilized Trello for Kanban Agile Development
  • Managed a UC Davis summer intern for entry level development tasks
  • Ubuntu 18.0.4 LTS for network management and services configuration
  • Implemented ARG database with MySQL
  • Design schema, built tables, and selected appropriate tools for over-network database administration
  • Proprietary algorithm for computing balance data to credit card end users
  • Moved DNS and codebase from A2 hosting to AWS VM
  • Developed web crawler to serve Divvy cards via arg.com
  • Implemented inbound text handling on Twilio with ngrok
  • Implemented Twilio API for end user SMS handling, two way
  • Utilized GSuite for email and document management


October 2019 - Present

Community Manager

  • Developed social media publishing pipeline
  • Organized live community events at local businesses
  • Established beta program for customer driven product ideas
  • Implemented customer support system


October 2016 - December 2019

Product Specialist

  • Focused on Global Account Renewals for Annual Licenses, Video Conferencing Solutions
  • Developed Process Playbook for Customer Success
  • Liased with Partners in Reselling and in Distribution
  • Coordinated complex renewals among multinational conglomerates in all sales regions
  • Forged team of contractors in GBU into tight community, MTV and ATX locations
  • Automated subscription renewal messaging campaigns


November 2015 - February 2016

Operations Contractor

  • Implemented Customer Support system
  • Developed Process Playbook for Customer Success
  • Developed core founding architecture: Business Model, Financial Model, User Growth Model Implemented company billing system
  • Recruited, hired and trained remote team for User Operations department


February 2015 - July 2016

Co-Founder, Director of Operations

  • Reviewed 1000+ International Hospitals
  • Conducted profitable market research expeditions
  • Established first channel partnerships in Costa Rica
  • Established first vendor partnerships in Costa Rica
  • Emissary's first dental surgery client
  • Founded Sales organization
  • Founded Operations organization


August 2013 - May 2015

Senior Manager, Community

  • Managed team of Community Managers for KIXEYE Games
  • Directed team of forum moderators in 5 countries, 4 timezones
  • Coordinated with product teams in SF, Canada, UK, and Australia
  • Built and Maintained Community Team Handbook – Training, Team Processes, Style-guide
  • Created KIXEYE.com Forums and Managed Staff and Moderation Team
  • Report Weekly Product insights to Executive team across entire product portfolio
  • Coordinate Community department with other departments in the company
  • Created and Manage Battle Pirates Test Community
  • Designed Social Media Editorial Pipeline


September 2012 - August 2013

Product Manager

  • Managed 27-member team of volunteer community moderators
  • Salvaged existing game community around Ravenworld Franchise
  • Deputized prominent community members to official operational positions
  • Hired and trained top moderation staff as remote CS Team
  • Designed and developed beta test program for 13 published games
  • Built and managed multi-brand Zendesk Environment to lead 4 agent CS team on 196 games
  • Developed and managed Community/CS/Social Media standards for top published games
  • Established issue handling strategies among 6w PMs and 3rd party developers
  • Developed and coordinated BBC custom community channels
  • Ran 1st class of sf.citi Internship program (Mayor Lee, Ron Conway)
  • Recruited, on-boarded, and trained an ideally experienced, high quality replacement


March 2012 - August 2012

Head of Community

  • Led team of Community Managers for Ravenworld Games through all phases of development
  • Built and Managed Social Media Marketing Strategy for 6L Games
  • Created and managed training documents for Community processes
  • Managed Internal Marketing and Communication efforts after 6Waves/Lolapps Merger
  • Hired and trained top moderation staff as remote CS Team

  • Established channels and strategies for rich interaction between users and game design/development staff

  • Designed, developed, and managed end-to-end customer support system

  • Designed, outsourced, and administered community forums, managed mod staff

  • Designed and managed all billing, fraud detection, issue and feedback handling processes

  • Managed Quiz, Gift, Game application developer community on the Facebook platform

  • Designed, implemented and managed processes to integrate user feedback into product roadmap
• Designed, implemented and managed application developer support handbook

  • Designed, implemented and managed FAQs for application developers


January 2009 - March 2012

Interaction Designer

  • Designed adventure browsing interface
  • Developed HTML/CSS
  • Created marketing content for adventure listings


July 2008 - July 2008

Research Manager

  • Dialed financial industry executives to market firm's annual summit
  • Edited Financial Industry Benchmarking & Best Practices report, 1800+ McKinsey slides
  • Developed marketing contacts database, 100% accuracy


February 2008 - May 2008

Jr. Developer, DBA

  • Designed data structures for 3 professional sports alerts applications (ESPN alerts: NFL, MLB, NBA)
  • Streamlined weekly campaign reporting, client facing
  • Maintained internal contacts database, 4+million numbers
  • Traveled to concerts around US, administered local use of mSnap Text2Screen platform


March 2007 - December 2007

Web Development Intern

  • Spreadsheet jockey
  • Designed internal portal for Procurement dept.

May 2000 - December 2000

Education

Sierra College

Computer Science

GPA: 4.0

January 2019 - Present

Sierra College

Associate of Science
Engineering


August 2002 - May 2004

Granite Bay High School

GED/AS
Electrical Engineering
August 1998 - May 2002

Skills

Programming Languages & Tools

Interests

I'm an active guy. Whether problem solving or applying elbow grease, I am biased to action.

In action, I ride cycles of all number of wheels. Soccer is my game of choice, but swimming took me through NCAA. When it comes to the internet, I believe we're all getting a chance to write our own place in history, and I've been taking that perhaps a little too seriously.


Awards, Honors, and Certifications